Peoplocity is an Indiana-based startup that features a people-powered customer service mobile app connecting businesses directly to their customers, often in real-time. With over 360 downloads, Peoplocity is changing the way businesses engage with their customers.
Consumers get frustrated when they can’t easily find someone to help them, resulting in lost business and negative word of mouth advertising. The Peoplocity app allows consumers to privately message businesses with any problems, praise, questions and comments they might have had during their experience. Businesses pay a subscription to use a cloud-based portal to resolve issues before they lose a customer and before that customer publicly posts on review sites and social media.
The platform is a great resource for businesses to use to gain feedback about what they are doing right and areas they can improve upon to better serve their customers. Managers of multiple locations and large businesses can get valuable location-based voice-of-the-consumer data in real-time, well ahead of surveys and market research reports. Currently, two-thirds of the messages involve praise for an employee, product or experience
George Klein, Founder and CEO, is a serial entrepreneur and executive with proven success in a variety of small businesses including Food & Beverage, and Indoor Sports Facilities. He has vast experience in all aspects of ownership and management of new businesses and turnarounds. The common denominator for success in all these businesses has been Klein’s ability to create a top-down focus on best-in-class customer service.
Klein’s focus on all aspects of the consumer experience culminated in the idea and formation of Peoplocity.
“Business owners want to provide great service but are often removed from daily interactions with customers. Peoplocity gives them that direct connection to engage with their customers,” Klein said.
Business owners can register their company for a free trial of the service through Peoplocity’s website, www.peoplocity.com.
The free Peoplocity app is available to download from the App Store.
Launched in June, 2014, Peoplocity is an Indiana-based startup that features a people-powered customer service mobile app connecting businesses directly to their customers. For more information about Peoplocity, please call 550-7670 or visit www.peoplocity.com.