By Joseph Knoop
Indianapolis area computer technical support shop Computer Wizard is celebrating its 10th anniversary this year. The shop, which opened in 2005, focuses on residential customers and small business support, but it wasn’t always as lucrative for owner Laszlo Szenes.
“It was tough. Money was very, very tight and the only mode of transportation I had was a bicycle,” Szenes said. “But it was much more rewarding to be my own boss than working for someone else.”
Szenes began advertising the business by biking around the Indianapolis area on his bike, posting flyers around town. Within two years of operation, Computer Wizard assisted over 500 clients. Today, the business assists over 1,000 clients, including a number of small businesses.
To Szenes, it’s all about providing the support and product to a customer that he would want.
“Something that I feel is sorely missing in many businesses is keeping in touch with my clients. We handle every email, phone call, and text we get and we answer them quickly and thoroughly,” Szenes said.
It’s that consistent client base that Szenes says he is most proud of. Looking forward, though, Szenes’ mission lies with educating his clients to resolve many of their own issues.
“I constantly see a great need and demand from users to better understand their computers,” Szenes said. “I feel that this would be much more beneficial on a much larger scale to people than just fixing computers.”
Those in need of computer repairs or assistance can find Computer Wizard at 9506 Thornwood Dr. in Indianapolis. On-site, remote, and in-shop services are provided Monday through Friday during standard business hours. For more information, go to computerwizardindy.com.