In Dr. Jeremy Ciano’s commentary (in the Nov. 29 edition of Current in Carmel), he failed to mention the motivation for millions of customers switching to (buying glasses online): cost!
My most recent online purchase for progressive trifocal glasses cost me $55 compared with what would have been nearly $400 at a brick-and-mortar optician. His assessment of online purchases reminds me of retailers early on that dismissed Amazon and others for similar reasons.
I was so pleased with my online purchase that I subsequently bought prescription sunglasses for $77. I have shared my great experience with all my neighbors and friends.
John Fisher, Carmel