Two Noblesville businesses were recently honored by the Noblesville Chamber of Commerce for their customer service.
At its annual Pinnacle Awards ceremony, Jim Dandy Restaurant was given The Peak of Performance award and the Reach for the Summit award was presented to the Fairfield Inn and Suites – Noblesville.
Noblesville Chamber President Sharon McMahon said the original intent of the Pinnacle Award was to recognize community service by a local business person.
“The City of Noblesville began its community service volunteer recognition this year, so we thought that this was a great time to change our focus for the award to customer service,” she said. “We have many chamber members who are proud of their customer service and many patrons who wish to recognize their favorite businesses. We had some great nominations and the two winners, Jim Dandy and Fairfield Inn & Suites, had most of the nominations.”
“I’m very, very proud of my staff,” Fairfield Inn General Manger Christi Gadd said. “I’m ecstatic – very pleased and very proud.”
Fairfield Inn & Suites, 17960 Foundation Dr., was nominated by a family that stayed at the hotel for 15 days as repairs from a fire were made to their home.
“(Christi) cared about what we had gone through and took extra time talking to us, making sure we had food and clothes… She went out of her way to make our stay there was very easy on us,” the anonymous nominator wrote.
“We treat everybody the same whether they are here for sad or happy reasons,” Gadd said. “We’re here to make them comfortable with a clean, fresh room and the highest quality of service.”
While Fairfield Inn has been part of the community for seven years, Jim Dandy has been a staple of Conner Street for 49 years.
“We are elated with the award,” manager Sam Watson said. “We felt like we are on the outer edge of Noblesville. For people staying with us, we want to make an impression of the community – to welcome them, make them feel at home and happy they stopped by.”
Watson said Jim Dandy’s history has created customers that visit the restaurant monthly, weekly and sometimes daily and are greeted by a familiar face. He credits the personal level of service his employees provided to any new or old customers.
“We have employees who have been here 40, 20 and 15 years,” Watson said. “Our customers appreciate the service of one of these individuals who wait on them.”