Dear Westfield Utilities Customer,
We are excited to report the transfer of Westfield Utilities to Citizens Energy Group will be completed on March 21. Following the transfer, Citizens Westfield will provide efficient water, sewer and gas service to the community.
Citizens will provide a smooth transition for water and sewer customers, just as they did for natural gas customers when they acquired Westfield Gas in 2004. Initially, the only significant changes will be:
• New phone number – Through March 21, you should continue to call the current number for service issues – 804-3150. Starting March 22, you should begin calling 282-9276 for service issues.
• New post office box – Please note that Citizens Westfield will have a new post office box for billing and payment purposes. The new address is: Citizens Westfield, P.O. Box 7067, Indianapolis, 46207-7067
• Stormwater and trash billing – Starting in April, the City of Westfield will begin billing you separately each quarter for stormwater and trash.
Starting the week of March 24, you will receive your first water and sewer bill from Citizens Westfield. Westfield customers receiving gas service from Citizens will continue to get a separate bill for gas service. Westfield customers receiving gas service from Vectren will remain with Vectren.
In about a year, Citizens will reformat your water and sewer bill and offer new billing and payment options. This includes Paperless Billing, a service providing monthly emails and online billing history for up to 24 months; Budget Billing, which allows customers to pay the same amount each month based on annual usage; EasyPay option, allowing payment through your checking account online or by telephone free of charge; and new payment locations in and around Westfield. Citizens will also combine the water, sewer and gas services to one bill. We invite you to read the attached Frequently Asked Questions for more details on the utility transition.
Citizens has committed to the current five-year schedule of modest rate increases approved last year by the Westfield City Council. Because of the association with Citizens Energy Group, Citizens Westfield will be able to achieve efficiencies that will hold down future rate increases.
In addition to ensuring outstanding utility service, the transfer of the water and sewer utilities will provide about $40 million for Westfield’s Where You Want to Be initiative to make much needed infrastructure improvements including new streets, roundabouts, sidewalks and trail expansions. Meanwhile, Citizens will make the utility system investments necessary to facilitate community growth and meet federal clean water and environmental mandates.
Citizens Westfield is committed to supplying the water, sewer and gas service our community needs to grow and prosper. At the same time, Citizens is focused on providing outstanding service at affordable rates. Citizens Westfield looks forward to being our community partner.
Andy Cook, mayor of Westfield
Carey Lykins, Citizens Energy Group president and CEO
