Jacquie Bols is certain one aspect is essential in her business.
“We need failure in order to realize success,” said Bois, owner of Carmel-based Jacquie’s Gourmet Catering & Cafe. “Failure is where lessons are learned, especially in a catering company. In our industry, failure is never discussed. Everybody is perfect and every event is flawless. That’s what they all say.”
However, Bols knows it isn’t true.
“Without failing in the catering industry, we will never know how to build our process and make it a strong unit,” she said. “There are many links in the chain. If one link isn’t functioning at 100 percent, the process is broken.”
Bols was one of four Women in Business panelists who shared advice based on one word with the OneZone Chamber’s virtual audience Aug. 12. The other panelists were Jennifer Hallowell, Hallowell Consulting owner; Eilise Lane, Scarlett Lane Brewing owner; and Dr. Indy Lane, Fishers Health Dept. medical director.
Bols said she learned that service is more important than the product.
“I learned you’ll always go back to a restaurant with mediocre food and great service, but you will not return to a restaurant with great food and bad service,” she said. “It’s not just about food, it’s about the whole package.”
Hallowell chose the word “determined.”
“I was determined that I wanted to be independent, self-sufficient and in charge of my own destiny,” she said. “I was determined to succeed, and I was attracted to politics because I really wanted to make a difference, and that continued to drive me.”
Hallowell didn’t have connections like many others. So, she started with an unpaid internship and then a paid internship. She made $125 a week.
“I worked easily 65 hours a week and often much more,” she said. “I was hungry to learn every aspect of the campaign and demonstrate my value to the organizations. So, when everyone else went home, I just kept working. This went on for months. I didn’t mind because I loved what I was doing and loved learning new things and being a part of something bigger that was bigger than myself. I was always willing to take on more and it turned into more opportunities for me.”
For Eilise Lane, the key word was “power.”
“While power can mean you have the strength, it can also mean people can pull power from you,” she said. “It means you can lend energy to others to get to where they want to be. Being in this position I constantly want to help. I want to mentor. I want to be able to help other people realize that her or that she could be them some day.”
Lane said at Scarlett Lane there is one employee who specifically helps with female advancement.
“We are working with women and making sure they know there are careers in the brewing and science industry,” she said.
Dr. Indy Lane chose the word “change.”
“On the surface, I feel that change is not a very provocative or sexy word, but I think it’s extremely powerful,” she said. “In order to see progress, you have to have a willingness to change your mind, a willingness to think differently, a willingness to do something that no one else has ever done. Change is the only constant we have in our life. How we react to change is what is going to determine how successful we are and how we adapt.”